Date Published 20 September 2021
Strattons and Partners has gone through a rigorous 6 month process involving the 15,000 estate agency and brands in the country and come out in the top with a
Gold Award Win in Sales.
"Exceptional - In the top 5% of estate agency branches in the country. These branches showed an outstanding level of service and care towards prospective clients and we are delighted to award these superb branches with a score of 'Exceptional'."
How it is decided - here is the criteria for the Estate Agency.
"Together with Rightmove, we identified the criteria that define exceptional service and conducted an in-depth analysis of performance data and we conducted the biggest mystery shopping review process ever undertaken of the property industry.
The areas The Property Academy looked at were:
- How well properties are marketed on Rightmove and perform on Rightmove. [As measured by Rightmove].
- Actual delivery of the sale or let. Time taken for the listing to go to SSTC and does it actually complete. [As measured by Rightmove].
- How good is the customer experience on contacting the agent via email and telephone? [As measured by Property Academy mystery shop]
- Market share growth in a local area.
Alex Bowater of Strattons says "We could not be happier to accept this wonderful accolade! It was a surprise to receive the post with the award. When you receive recognition for great customer service, attention to detail with excellent marketing and the actual success in selling then we are on the right track. We look forward to the presentation!"
